Motherfucker piss shit ass fuck twat.
Wednesday evening, I arrived back in Madison from California. I tried to get online to do something and my internet wasn’t connected. I fought with my computer for 45 minutes before I realized that hey, my phone didn’t work either. I went into the living room: my cable tv didn’t work either. It was late, so I resolved to call Charter (i.e., the worst motherfucking company on earth) in the morning.
Thursday morning I called (CALL NUMBER 1) Charter (REMEMBER, THE WORST FUCKING COMPANY ON EARTH) and was told there was an outage in my area. I asked how long and they said someone had been dispatched to fix it and it shouldn’t be long.
Friday morning: still no service (tv, internet, or phone) so I called back (CALL NUMBER 2). This time the utterly fucking idiot “cable tv tech support” person dispatched a technician to come look at my TV & Internet setup. The date and time for the service call? Saturday, between 1p and 5p. This becomes important later on, folks. She then transferred me to the Phone Division, where they set up a separate, Phone service call for the same day (Friday) between 8a and 5p.
Friday comes and goes, no one ever shows up or calls (MISSED SERVICE CALL 1). I would later be told that someone came to my house but I wasn’t there. Funny, I work from home; I was there all fucking day. My cell phone has this feature where I know if someone called. No one called.
Friday night I stayed at spacebee’s, because I didn’t have to be back home until 1p (when the service window was supposed to start) on Saturday.
Saturday I awoke at 11a to find 3 messages on my phone:
9:30a - “This is charter, we’re trying to confirm your service call today. The tech will be there in 20 minutes.”
10:10a - “This is Bob, the charter (the worst motherfucking company on earth) service tech, I’m outside your building.”
10:20a - “Sir, this is charter communications. You were not home so we are canceling this service call. Call back to reschedule.”
(MISSED SERVICE CALL 2)
I was about 4 shades of fucking enraged purple. However, I also know that “customer service” reps these days are trained such that if you yell and scream, they just say “Sir, I don’t have to take this abuse.” and hang up. So I called up (CALL NUMBER 3) charter (the worst motherfucking company on earth) and was angrily saying how badly I’d been treated and how this and that (no swearing, no yelling) and the guy interrupted me, put me on hold, then disconnected me. Motherfucking fuckwads at charter communications (the worst fucking company on earth). My call back was picked up, handled by a lady in South Carolina. I was then transferred to the Madison office, I was then transferred to someone in the repair department. She informed me that I had missed my appointment on Friday (news to fucking me, I was sitting in my apartment the whole day) and the one that morning (never mind that they said “in between 1 and 5″ and, where I live, TEN FUCKING O’CLOCK IS NOT BETWEEN ONE FUCKING O’CLOCK AND FIVE FUCKING O’CLOCK.)
In the end, after 60 minutes and 5 transfers or hang-ups, the repair department woman said she would schedule an appointment for me between 8a and 12:30p on Monday. So, I dutifully wake up this morning and start my now-tiring hobby of WAITING FOR MOTHERFUCKING CHARTER COMMUNICATIONS (THE WORST FUCKING COMPANY ON EARTH) MOTHERFUCKERS THAT NEVER FUCKING SHOW UP. At 12:56p I called (CALL NUMBER 4) charter (the worst fucking company on the planet) and inquired when a service tech would be at my home. I mean, they wouldn’t wait at my home for hours until I got there, but apparently I should wait all goddamn day. The woman (in North Carolina this time) looked at the service order and asked, “They aren’t there yet?” I responded “No.” She said, and I fucking quote, “Well, I suggest you just wait a little longer, they be running late. Call us back in an hour.”
Wait for it… wait for it.
(MISSED SERVICE CALL 3)
I just called back (CALL NUMBER 5) and was told that my appointment wasn’t for today! It’s for tomorrow, Tuesday! It says it right there on the order! It must be true if it says it right there on the order! What? They told me it was on Monday? No, no, no sir, I must have heard them wrong. It couldn’t be the fault of charter communications (the shittiest fucking service in the entire industry!) (and the employer of some astoundingly stupid fucking humans).
So what will I be doing to tomorrow? Sitting right here, HOLDING MY FUCKING DICK and waiting for someone at charter commui-fucking-cations (i.e., the worst company I’ve ever had dealings with) to walk in and say “damn, you don’t have any cable, phone, OR internet.”
Honestly, I haven’t been this enraged since The Steve Misrack (The Worst and Scummiest Landlord on Earth) Incident. This one is going down in the record books, folks.